SHIPPING & RETURNS

1. SHIPPING INFORMATION

• Free delivery above £85
• All orders are shipped one by one directly from our warehouse within 24-48 hours of the order being placed.
• Orders are shipped Monday- Friday, weekend orders are shipped Monday and Tuesday.
• The estimated shipping time begins from the day your order is despatched.
• Please note that we are unable to make any big changes or cancellations once the order has been placed.

2. PRE-ORDERS

All pre-ordered products will be shipped on or before the shipping date stated on the product page.
If your order contains both an in stock product and pre-ordered product, they will be shipped at the same time when the pre-ordered product arrives. 

3. DELIVERY TIME

• UNITED KINGDOM:
  Evri Standard Delivery (3-5 business days)
  DHL Express Delivery (1-2 business days)

• EUROPE:
  UPS Standard Delivery (3-4 business days)
  UPS Express Saver (1-2 business days)
  DHL Express Delivery (1-2 business days)

• USA / CANADA:
  UPS Express Saver (2-4 business days)

• AUSTRALIA:
  DHL Express Delivery (3-5 business days)

• REST OF THE COUNTRIES:
  UPS Express Saver (5-7 business days)
  DHL Express Delivery (5-7 business days)

4. COUNTRIES WE SHIP TO:

Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Chile, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

5. FEES 

Unfortunately, we are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with FREE Express shipping.

If your order incurs duties and taxes and you refuse to pay, the charges will be deducted from any refunds made.

6. LATE OR LOST ORDERS 

When placing your order, please make sure that you specify the correct delivery address as FPRO takes no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at hello@fpro.com . 

If your order is returned to the warehouse due to the address being incorrect, we will ask you to pay the shipping cost required to resend it.

If you refuse to pay the shipping cost, we will deduct it from any refunds made.

Items not received but tracking shows they have been delivered

This may happen when items are sent to a place of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it.

We do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

7. RETURNS & REFUNDS

• If you are not completely satisfied with your purchase, you may return it within 14 days for a full refund or exchange.
• To be eligible for a return, your item must be in the same condition that you received it. If possible it should be in the original packaging, if not please don’t fold the Ball Mastery Mat.
• To initiate a return, please contact us via email  hello@fpro.com within 14 days of receiving your item.
• We will provide you with instructions on how to return your item.
• Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange.
• If your return is approved, we will initiate a refund to your original payment method or provide you with an exchange.
• Shipping costs for returns are the responsibility of the customer.
• Our mobile application offers lifetime access to all features and benefits. Please note, we do not offer refunds for any purchases, including FPRO™ APP ACCOUNTS purchases. We may make changes to the application without notice. If you experience issues, please contact our customer support team. By purchasing lifetime access, you agree to our non-refund policy and terms and conditions.
• Please note, we do not accept returns for any FPRO™️ GRIP SOCKS and FPRO™ Shin Guard Stays due to hygiene and safety concerns. We advise customers to carefully review product specifications and sizing information before making a purchase.
• In the scenario where a customer purchases a product and sends it to a non-EU country, but refuses to pay customs tax fees resulting in the product being returned to the sender, the following return policy point applies:
• The customer will be responsible for covering the return shipping fees, as well as any additional fees or charges incurred during the return process. The original purchase price of the product will be refunded, minus the cost of the return shipping fees and any additional fees or charges. The refund will be processed once the returned product has been received and inspected by the seller. It is important to note that the seller cannot be held responsible for any customs tax fees that the customer may have refused to pay, and will not provide refunds for such fees.

Our brand is your brand, so if you have any questions please contact hello@fpro.com, and one of the team will get back to you as soon as possible.