SHIPPING & RETURNS

1. SHIPPING INFORMATION

• Free delivery on orders over £85
• All orders are shipped individually from our warehouse within 24–48 hours of being placed.
• Orders are shipped Monday to Friday. Weekend orders are dispatched on Monday or Tuesday.
• The estimated shipping time begins from the day your order is despatched.
• Please note that we cannot make major changes or cancellations once an order has been placed

2. PRE-ORDERS

All pre-ordered products will be shipped on or before the shipping date stated on the product page.
If your order includes both an in-stock product and a pre-ordered product, they will be shipped together once the pre-ordered product arrives.

3. DELIVERY TIME

• UNITED KINGDOM:
  Evri Standard Delivery (3-5 business days)
  DHL Express Delivery (1-2 business days)

• EUROPE:
  UPS Standard Delivery (3-4 business days)
  UPS Express Saver (1-2 business days)
  DHL Express Delivery (1-2 business days)

• USA / CANADA:
  UPS Express Saver (2-4 business days)

• AUSTRALIA:
  DHL Express Delivery (3-5 business days)

• REST OF THE COUNTRIES:
  UPS Express Saver (5-7 business days)
  DHL Express Delivery (5-7 business days)

4. COUNTRIES WE SHIP TO:

Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Colombia, Croatia, Chile, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

5. FEES 

Unfortunately, we are not responsible for any import or customs fees associated with your order. Please check your country’s regulations to determine if there will be any additional costs. This includes import fees for orders shipped with FREE Express shipping.

If your order incurs duties and taxes and you refuse to pay, these charges will be deducted from any refunds issued.

6. LATE OR LOST ORDERS 

When placing your order, please make sure that you specify the correct delivery address, as FPRO is not responsible for missing parcels sent to an incorrect address or those requested to be left with a neighbor or outbuilding.

Any discrepancies relating to missing or lost items must be reported to us in writing via email at hello@fpro.com.

If your order is returned to the warehouse due to an incorrect address, we will ask you to cover the shipping cost required to resend it.

If you refuse to pay the shipping cost, we will deduct it from any refunds issued.

 

Items not received, but tracking shows "Delivered".

This may occur when items are sent to a workplace. In some cases, your item might have been delivered to a post room or a colleague within your company, and someone else may have signed for it.

We do not refund or replace tracked items that show as delivered. For this reason, we always recommend having items delivered to a secure address.

7. RETURNS & REFUNDS

• If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange.
• To be eligible for a return, your item must be in the same condition that you received it. If possible, it should be in the original packaging,  If this is not possible, please do not fold the Ball Mastery Mat.
  
• To initiate a return, please contact us via email  hello@fpro.com within 30 days of receiving your item.
• We will provide you with instructions on how to return your item.
• Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange.
• If your return is approved, we will initiate a refund to your original payment method or provide an exchange.
  
• Shipping costs for returns are the responsibility of the customer.
• Our mobile application offers lifetime access to all features and benefits. Please note that we do not offer refunds for any purchases, including FPRO™ APP ACCOUNTS. We may make changes to the application without notice. If you experience any issues, please contact our customer support team. By purchasing lifetime access, you agree to our non-refund policy and terms and conditions.
  
• Please note that we do not accept returns or exchanges for any FPRO™ GRIP SOCKS or FPRO™ SHIN GUARD STAYS due to hygiene and safety concerns. We advise customers to carefully review product specifications and sizing information before making a purchase.
• In the scenario where a customer purchases a product and sends it to a non-EU country, but refuses to pay customs tax fees resulting in the product being returned to the sender, the following return policy point applies:
• The customer will be responsible for covering the return shipping fees, as well as any additional fees or charges incurred during the return process. The original purchase price of the product will be refunded, minus the cost of the return shipping fees and any additional fees or charges. The refund will be processed once the returned product has been received and inspected by the seller. It is important to note that the seller cannot be held responsible for any customs tax fees that the customer may have refused to pay, and will not provide refunds for such fees.

Our brand is your brand, so if you have any questions, please contact hello@fpro.com, and one of our team members will get back to you as soon as possible.